phjewel Privacy Policy – How We Protect Your Data

When you register for an account on phjewel, we collect personal information such as your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information including your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). During your use of the platform, we automatically gather technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve performance. If you contact our support team, we may retain records of that communication to assist with follow-up queries and service improvement. All information collected is limited to what is genuinely necessary for the operation of the platform and the fulfilment of our legal obligations under Philippine law.

The personal data we collect is used primarily to create and manage your phjewel account, verify your identity in line with responsible gaming and anti-money laundering requirements, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about bonuses and new game releases. Technical data helps us detect and prevent fraudulent activity, investigate suspicious behaviour, and ensure the integrity of our platform for all Filipino players. We may use aggregated, anonymised data for internal analytics to understand how players interact with our games and services, which helps us make improvements over time. We do not use your personal data for any purpose that is incompatible with the reasons for which it was originally collected.

phjewel does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any other purpose. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally obligated to do so. Any such disclosure will be limited strictly to what is required by law.

Your personal data is stored on secure servers protected by industry-standard encryption, firewalls, and access control measures designed to prevent unauthorised access, disclosure, or loss. We retain your data for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations in the Philippines. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. Our security practices are reviewed regularly to ensure they remain effective against evolving threats, and access to personal data within our organisation is restricted to authorised personnel only. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your phjewel account.

As a registered player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your data where there is no legitimate reason for us to continue holding it. You may also withdraw your consent to receive marketing communications at any time by updating your account preferences or contacting our support team directly. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data-related requests promptly and transparently, typically within 30 days of receipt. To exercise any of these rights, please contact us at [email protected] with your registered account details.

phjewel uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used so we can continue to improve the experience for Filipino players. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and play. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to prioritise improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some functionality. By continuing to use phjewel after being informed of our cookie practices, you consent to their use as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements applicable in the Philippines. When we make material changes, we will notify registered players via the platform or by email to the address associated with their account. The date at the top of this page will always reflect when the policy was last revised, so we recommend checking back periodically. Your continued use of phjewel after any update constitutes your acceptance of the revised policy. If you have any questions about this Privacy Policy or how your data is handled, please do not hesitate to reach out to us at [email protected].